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1 Day Communication Masterclass

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1 Day Communication Masterclass

July 22, 2014 @ 9:00 am - 5:00 pm

Great News!!!

We have secured the services of Richard Mullender a former Hostage Negotiator who was Lead Trainer at Scotland Yard’s National Hostage and Crisis Negotiation Unit. Richard now runs a successful, and in high demand consultancy company, who engages with organisations including the FBI, Scotland Yard and The United Nations.

For more information on Richard and his services click here.

His 1 Day Communication Masterclass will leave you with a skill very few people have and using it to communicate to your advantage.

On this course:

  1. plan and prepare like a hostage negotiator for that important conversation
  2. bust the biggest communication myths
  3. build and gain trust and rapport, individually and as a team
  4. get information without asking questions
  5. listen with heightened awareness
  6. know what to listen for
  7. interpret the true significance of what’s being said
  8. test your hypothesis without offending the other person
  9. use the social rules we all abide by in conversation to your advantage
  10. deal with challenging people
  11. master the art of negotiation
  12. move to advanced level listening (tell your friends and family it’s impossible to sustain for long so you won’t be able to read their minds – all the time!)

Learning Objectives:

  • Position a course of action as desirable using your client’s values and beliefs, rather than your own.
  • Use killer opening lines.
  • Get information without asking questions.
  • Amplify the power of your language.
  • Deal with challenging people.
  • Dismiss beliefs that have previously undermined you.
  • Interpret the true significance of what’s being said.
  • Test your hypothesis without offending the other person.
  • Use the social rules we all abide by in conversation to your advantage.
  • Build and gain trust and rapport, individually and as a team.

Why attend?

Immediate return on investment = a rare power to influence

Whoever you negotiate with Richard Mullender teaches communication skills gleaned from the closely guarded world of hostage negotiation. Communication training, but not as you know it. We’ll take you on a journey that’s anything but corporate. You’ll acquire and embed elite-level listening skills, long undervalued in the business world.

Expect a vivid adventure and immediate, lasting results.


July 22, 2014
9:00 am - 5:00 pm
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RDC Academy
09 Tate Suite, Connect Business Village, 24 Debry Road
Liverpool, Merseyside L5 9PR United Kingdom
+44 (0) 151 2077745


RDC Academy
+44 (0) 151 2077745